Cancellation Policy

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Any client who does not cancel or reschedule within 48 hours of session will forfeit the retainer and it will serve as a cancellation fee. The fee can be credited towards a future session if the client reschedules the appointment by calling 48 hours prior to the date of session and re-booking at an agreeable date and time.   If ShinDigg LLC cannot perform this Contract due to fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s illness or emergency, then the Photographer shall return the retainer fee to the Client but shall have no further liability with respect to the Contract. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer. In the event  ShinDigg LLC fails to perform for any other reason,  ShinDigg LLC shall not be liable for any amount in excess of all monies paid.  

UPDATED CANCELLATION POLICY - COVID-19For weddings and events, if the CLIENT cancels before the wedding date due to the COVID-19 outbreak, the ShinDigg LLC will keep the the event retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in writing, or by e-mail. However, if the CLIENT requires to change or postpone the wedding date due to COVID-19, I will do my best to accommodate the change and no fee will be charged as long as the new date is available and within 1 year of the original event date.  If I am not available for the new date, the original contract will be cancelled and subject to the cancellation policy. In the unlikely event that the photographer from ShinDigg LLC is unable to perform to the guidelines of this contract due to an injury, illness, act of God, act of terrorism, or other cause beyond the control of ShinDigg LLC including the COVID-19 outbreak, ShinDigg LLC will make every effort to secure a replacement. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of 50% of the retainer fee received for the EVENT(S). In the unlikely event that digital files have been lost, stolen, or destroyed for reasons beyond ShinDigg LLC's control, including but not limited to camera, hard drive, or equipment malfunction,  ShinDigg LLC liability is limited to the return 50% of the retainer fee received for the EVENT(S). ShinDigg LLC is not liable for the loss of images subsequent to the final delivery of all products included in the package.